Responsible Gaming
Gaming Should Be Entertainment
At Vegas Hero, we believe that gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we want you to have fun, it's important to understand that the odds always favour the house, and you should never gamble with money you cannot afford to lose.
Please set aside only what you can comfortably spend on entertainment, just as you would for cinema tickets, meals out, or other leisure activities.
Age Verification
Gambling is only for adults aged 18 years and over in the United Kingdom. We take age verification seriously and reserve the right to request proof of age at any time. If you are under 18, please do not attempt to register or participate in any gaming activities on this site.
Parents and guardians are encouraged to use parental controls and monitoring software to prevent access to gaming websites.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activity from family, friends, or partners
- Spending more time and money on gaming than you intended
- Feeling anxious, irritable, or restless when not gambling
- Using gaming as a way to escape problems or negative emotions
- Borrowing money or using credit to fund gaming
- Neglecting work, school, relationships, or hobbies due to gaming
- Failed attempts to reduce or stop gaming
- Lying about the extent of your gaming activities
- Gaming with increasing amounts of money to achieve the same excitement
If you recognise any of these signs in yourself or someone you know, please reach out for support immediately.
Self-Help Tools & Protective Measures
Vegas Hero provides a range of tools to help you manage your gaming responsibly:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account
- Loss Limits: Control the maximum amount you are willing to lose within a set period
- Reality Checks: Receive regular notifications reminding you how long you've been playing and how much you've spent
- Time-Out: Take a break from gaming for a period you choose (hours, days, or weeks)
- Self-Exclusion: Exclude yourself from your Vegas Hero account for a fixed period or permanently
These tools are available in your account settings. We encourage you to use them to maintain control over your gaming habits.
Support Organisations & Resources
If you or someone you care about needs help with problem gambling, a range of free and confidential support services are available:
United Kingdom
- GamCare: Free confidential support, information, and practical tools for problem gambling. www.gamcare.org.uk | Tel: 0808 8020 133
- GamStop: The National Self-Exclusion Scheme for problem gamblers in Great Britain. Register to self-exclude from all licensed online gambling operators. www.gamstop.co.uk
- Gamblers Anonymous: Free peer support meetings and fellowship for those affected by problem gambling
International Resources
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Information and support for gambling-related problems
All support services are confidential and staffed by trained professionals who understand the challenges of problem gambling.
Reach Out for Help
If you suspect you may have a problem with gambling, or if someone close to you is concerned about your gaming habits, please do not hesitate to seek help. It is never too late to reach out, and support is available to you.
Contacting GamCare (0808 8020 133) or visiting www.gamcare.org.uk is a confidential first step towards getting the support you deserve. You can also register with GamStop to exclude yourself from all licensed online gambling operators across Great Britain.
Your wellbeing is important to us.